Frequently asked questions
What is LATIPAY?
Who can use LATIPAY?
Is LATIPAY available outside of China and New Zealand?
How much does it cost to use LATIPAY?
Are there any additional cost I should be aware of?
Who is currently in the LATIPAY network and using the LATIPAY payment gateway?
Who are LATIPAY’s partners?
Does the annual USD50k cap for money flowing out of China apply to transactions sent via the LATIPAY platform?
How do we request money?
How do we receive money using LATIPAY?
What details does someone need to send us money?
After a payer sends us money, how long will it take for us to receive it?
My collection status appears as rejected? What does that mean?
How do we send invoices via LATIPAY?
Can our clients track their orders using the LATIPAY platform?
Does the LATIPAY platform keep a record of our transaction history?
Is there any way we can create our own personalised checkout page within the LATIPAY platform?
How much does it cost to withdraw funds from my LATIPAY account?
How do I create a LATIPAY account?
How much does it cost to create a LATIPAY account?
How do I send money via the LATIPAY payment gateway?
What payment gateways are compatible with LATIPAY?
How much does it cost to collect or send money?
How can I withdraw funds from my LATIPAY account?
How long will it take for LATIPAY to process my withdrawal?
What is the maximum amount I can withdraw from my LATIPAY account?
How do I pay a bill/invoice?
Who can I send money to with LATIPAY?
Are there any limits applied on payments?
How long does it take for the person I am paying to receive the money?
My payment status appears as failed. What does this mean?
What are the technical requirements of using LATIPAY?
LATIPAY is supported on the following platforms:
- Internet Explorer 8 or above
- Google Chrome
- Firefox 12 or above
- Apple Safari 5 or above
- Windows 8
- Windows 7
- Windows Vista
- Windows Server 2003 & Windows Server 2008
- Mac OS
LATIPAY may work on other web browsers/operating systems although they are not supported.
* Please Note - Your CNY internet banking may not be supported by some web browsers/operating systems. for details, please refer to your bank's website.
We highly recommend that you use the internet explorer web browser when using the LATIPAY payment gateway.